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Terms and Conditions


1. Introduction

Welcome to Moissanite by G. These Terms and Conditions ("Terms") govern your use of our website,, and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.


2. About Us

Moissanite by G is an online store specializing in custom-made jewelry, including engagement rings, wedding rings, necklaces, and earrings. We are based in South Africa and comply with South African laws and regulations.


3. Eligibility

By using our website, you represent that you are at least 18 years old or have the legal capacity to enter into a binding contract.


4. Orders

4.1. Placing an Order: When you place an order with us, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability.

4.2. Order Confirmation: Upon receiving your order, we will send you an email confirmation. This email does not constitute acceptance of your order but is acknowledgment that we have received your request.

4.3. Order Acceptance: We reserve the right to accept or decline any order. Acceptance of your order will be confirmed by sending you an email that confirms the goods have been dispatched.

4.4. Changes to Orders: Once an order has been placed, any changes may result in additional charges or delays. Please contact us immediately if you need to make changes to your order.


5. Pricing and Payment

5.1. Pricing: All prices are listed in South African Rand (ZAR) and include VAT unless otherwise specified. Prices are subject to change without notice.

5.2. Payment Methods: We accept various payment methods, including credit/debit cards, electronic funds transfer (EFT), and other methods as indicated on our website. Payment must be made in full before dispatching any products.

5.3. Payment Security: We use secure payment gateways to process transactions. Your payment details are encrypted and protected.


6. Shipping and Delivery

6.1. Shipping: We offer shipping within South Africa and to selected international destinations. Shipping fees and delivery times will be specified at checkout.

6.2. Delivery: While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances or external factors.

6.3. Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the carrier.


7. Returns and Refunds

7.1. Custom-Made Jewelry: Custom-made jewelry is non-refundable and non-exchangeable unless there is a manufacturing defect.

7.2. Manufacturing Defects: If you receive a product with a manufacturing defect, please contact us within 7 days of receiving the item. We will inspect the product, and if a defect is found, we will offer a replacement or a full refund.

7.3. Non-Custom Items: For non-custom items, we accept returns within 14 days of the delivery date. The item must be returned in its original condition, unused, and in its original packaging. The customer is responsible for the return shipping costs.


8. Product Descriptions

We strive to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content on our website are error-free. If a product offered by us is not as described, your sole remedy is to return it in an unused condition.


9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Moissanite by G or its content suppliers and is protected by South African and international copyright laws.


10. Limitation of Liability

To the fullest extent permitted by law, Moissanite by G shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products.


11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.


12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page and will take effect immediately upon posting.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us.


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